Frequently Asked Questions ⚡
We answer the most common questions here. Find answers related to campaigns, earnings, and account management.
Frequently Asked Questions for Publishers (Marketers and Influencers)
Coupons
+
How do I view my discount codes?
After logging in, navigate to the “My Coupons” page where you can view all your coupons and their status (active, inactive, expired). You can also search for specific coupons using the available filters.
+
When and why will my coupon be recycled?
The coupon is reassigned to another partner if it does not generate sales within a specified time period, which varies by brand or offer. You can check the status of codes in your account, where active codes appear as “active” and inactive codes appear as “inactive”.
Coupons
+
How to request your own discount code
If you are not enrolled in the campaign, select the desired campaign and click “Apply to this campaign”, then complete the required details. If you are already enrolled in the campaign and want additional codes, you can request them from the campaign page.
+
What is the timeframe for updating coupon request data?
Update timing varies by advertiser; some advertisers update daily, while others update weekly.
+
How do I view my discount codes?
After logging in, navigate to the “My Coupons” page where you can view all your coupons and their status (active, inactive, expired). You can also search for specific coupons using the available filters.
+
When and why will my coupon be recycled?
The coupon is reassigned to another partner if it does not generate sales within a specified time period, which varies by brand or offer. You can check the status of codes in your account, where active codes appear as “active” and inactive codes appear as “inactive”.
Campaigns and Promotions
+
How do I find my active campaigns?
Navigate to the “My Campaigns” page where you will find all active campaigns you are enrolled in and have active discount codes. You can view campaign details or view statistics from this page.
+
How to apply for campaigns
Navigate to the “Apply for Campaigns” page, select the campaign you wish to apply for, review the details and terms, then click “Apply for Campaign”, specify the number of coupons required, agree to the terms and conditions, and submit the request.
+
What are the permitted marketing and promotion methods?
Accepted promotion methods include social media marketing, digital advertising, website content, coupon sites and applications, videos, blogs, email, and more. Be sure to review the “Terms and Conditions” for each campaign as there may be restrictions on certain marketing materials.
Reports and Performance
+
How can I check my performance/sales?
You can check orders and sales through the “Reports” page, where you can view total orders, best-performing coupons, and control the report date using the available filters to access the desired report.
+
How long does it take for orders and sales to appear in reports?
The update timeframe varies by offer; most offers update order data daily or weekly, and some monthly. You can view the last update on the campaign page.
Orders and Earnings
+
What are confirmed orders?
Confirmed orders are orders where the customer uses your discount code and were not cancelled or returned, and commissions are paid on them according to the advertiser’s terms and conditions.
+
What is the order verification period and when do I receive my earnings?
The order verification period varies by campaign; after verification, eligible orders are confirmed, and cancelled or returned orders are removed. After the advertiser pays the network, your earnings become withdrawable.
Payment and Receiving Earnings
+
What payment methods can I use to receive my earnings?
You can receive your earnings via bank transfer, PayPal, or gift cards (for amounts that have not reached the minimum withdrawal threshold).
+
What is the earnings withdrawal limit in Omolah Network?
Via PayPal: The minimum withdrawal is $20 or equivalent.
Via bank transfer: The minimum withdrawal is $200 or equivalent.
+
What is the payment cycle, when is the payment issued, and what is the monthly invoice?
The payment cycle is determined by the time between sales confirmation and advertiser payment, and payments are typically issued around the 28th of each month. You can set a withdrawal limit or request an additional payment or defer it through the “My Balance” page.
+
Are there fees or deductions when receiving earnings?
Fees or deductions depend on the payment method. For example, some banks may charge fees for international bank transfers. Please review your payment method terms to confirm.
+
What should I do if I don’t receive the payment on time?
If payment is delayed after the expected date, please check the payment status in your account first. If you don’t find an update, contact the support team for assistance.
+
Can I change my preferred payment method after selecting it?
Yes, you can change the payment method from your account settings, but it may take time to apply the change to future payments.
+
Can I accumulate earnings from several months to receive them in one payment?
Yes, you can accumulate earnings from several months in your account, and they will remain available for withdrawal until you reach the required minimum. You can request a withdrawal whenever you are ready.
Account Management
+
How can I reset my account password?
Navigate to the change password page from here, enter the email associated with your account, and click “Send password reset link”. Check your email to follow the steps and set a new password.
+
Where or how can I find my account number?
To identify your partner ID, log in to your account, then navigate to your profile via this link where the account number appears, and you can copy it using the copy button.
+
How can I delete my partner account?
To request account deletion, contact technical support via email: [email protected]. Any remaining balance will be transferred to the specified payment method, and the account will be deactivated within 3-5 business days.
Contacting Technical Support
+
How do I contact technical support if I have a technical issue?
You can contact the support team via email: [email protected] or through live chat on the website.
+
What are the support team’s working hours?
Support team working hours vary by day of the week, and are typically from 8 AM to 6 PM local time.
General Guidelines
+
What are the best ways to promote my campaigns to achieve the highest sales rate?
To achieve better results, use multiple promotion channels such as social media, blogs, and email marketing. Ensure content personalization and target audience engagement, while considering the terms and conditions of each campaign.
+
Is there a beginner’s guide to help with how to start working with the network?
Yes, the network provides a comprehensive beginner’s guide that explains how to create an account, apply for campaigns, and manage coupons. You can find the guide on the “Support” page of the website.
+
Are there specific restrictions when targeting audiences in different countries?
Yes, campaign terms vary by geographic region, and there may be specific restrictions for targeting audiences in certain countries. Be sure to review the campaign’s terms and conditions and ensure compliance with local laws.
Frequently Asked Questions for Advertisers (E-commerce Stores)
Integration with Omolah Network
+
What are the requirements for integrating my website with Omolah Network?
You must implement a tracking solution on all your digital platforms, including your website and applications, to ensure accurate tracking of sales and commissions. The Omolah team will connect the appropriate tracking solution for you based on your e-commerce store software.
+
Should I test the tracking solution after installation?
Yes, you must perform a test purchase to ensure the tracking solution is activated correctly before starting the campaign.
+
What happens if the tracking solution fails?
In case of tracking solution failure, you must notify Omolah Network immediately.
Marketing and Promotion
+
What marketing channels can I use to promote my products?
You can use multiple channels including social media, blogs, search engines, email, and mobile applications, with the right to request stopping any channel you do not wish to use.
+
Can I customize marketing methods for marketers in Omolah Network?
You can promote your program on your website and link your promotional pages using marketing materials used by Omolah Network publishers.
+
Can I request to stop using a specific channel for promoting my products?
Yes, you can request to stop using a specific channel for promotion by contacting Omolah Network.
Financial Responsibilities and Reports
+
What are the fees due to Omolah Network?
You are required to pay fees for the services provided according to the subscription plan or tariff you have chosen.
+
When am I required to confirm lead numbers?
Omolah Network provides a monthly report that you must confirm within 15 days. If confirmation is not provided, the network may suspend the account until verification is completed.
+
What is the policy in case of late payment of fees?
If payment is not made on time, Omolah Network reserves the right to suspend or terminate the service immediately.
E-commerce Store Rights and Responsibilities
+
What are my responsibilities regarding marketing material content?
You are responsible for the content of marketing materials and how they are used by publishers, and you bear full responsibility for the content displayed on your website and the products promoted.
+
Can I cooperate directly with Omolah Network publishers?
No, direct cooperation with Omolah Network publishers is prohibited without network approval, otherwise you will be obligated to compensate the network for any financial losses.
Security Policies and Fraud
+
What happens if fraudulent activities are discovered?
Omolah Network makes every effort to stop fraudulent activities and suspends the account of any marketer proven to have violated or engaged in fraudulent activities, but you must also monitor publisher traffic and implement termination procedures if any fraudulent activity is discovered.
+
What actions are taken against tracking manipulation attempts?
Any attempt to manipulate or sabotage tracking data by you constitutes a material breach of the contract and may result in immediate account termination.
Communications and Support
+
How can I contact Omolah Network for feedback or marketing support?
The network can contact you via email, WhatsApp, or other channels for feedback or to provide marketing support for services.
+
Can I request Omolah Network’s assistance in setting up technical solutions?
Yes, Omolah Network provides support for implementing necessary technical solutions and offers guidance to ensure proper integration of the tracking system on your website.

Have Questions?
Didn’t find your answer? Don’t hesitate to contact us directly. Our technical support team is ready to help you.